Testimonials
Peter S.
I was in your InStep store in the 3rd Ward on Sunday at noon on April 1st and wanted to let you know what a great job the young sales rep. did yesterday. I wish I could recall her name but she was very courteous, intelligent and helpful. She found the perfect shoe for me and I'm happy to say that I will be back to your establishment over and over again and will be recommending it to my fellow runners. Please pass on my great regard for the young lady that worked on Sunday.
I was in your InStep store in the 3rd Ward on Sunday at noon on April 1st and wanted to let you know what a great job the young sales rep. did yesterday. I wish I could recall her name but she was very courteous, intelligent and helpful. She found the perfect shoe for me and I'm happy to say that I will be back to your establishment over and over again and will be recommending it to my fellow runners. Please pass on my great regard for the young lady that worked on Sunday.
Karen R:
You guys are amazing... got me up off my broken leg so fast and with such good results. My ortho surgeon was very happy today at the 12 week checkup!! I can't thank you enough, especially Jan and Tom!!
Casey G.
Casey G.
While training for my first half marathon, I limped into InStep with an ankle injury caused by running in the wrong shoes. They fitted me in a pair of excellent shoes that completely changed my stride and balance. It was clear that they were committed to finding the right shoe for my body and activity. I was able to heal and run my race successfully! It's my only stop now for buying running shoes, and I've been injury free for two years!
Lisa M:
My daughter has taken up cross country running in high school--and we've been customers of the Mequon InStep store as that's closer to where we live. I can say with first-hand knowledge that your team is fantastic and has steered her in the right direction! It's really been an impressive experience.
Don F.
Lisa M:
My daughter has taken up cross country running in high school--and we've been customers of the Mequon InStep store as that's closer to where we live. I can say with first-hand knowledge that your team is fantastic and has steered her in the right direction! It's really been an impressive experience.
Don F.
After having been involved in athletics as both a player and a coach for 40 some odd years, I found I could no longer throw a baseball or football overhand because of pain in my shoulder -- everything had to be underhand. A friend recommended I go to InStep. After three or four sessions with Bob, I could feel a difference, and after a few more, I could throw a football like I could 40 years ago. Well, maybe not that well! But I could throw overhand without any hurt. Thanks Bob!
Mike B.
Just got some shoes from Ryan in Franklin. After much trying on and back and forth, we each got a pair of Vibrams. (It's hard deciding on a product you've never used before!) Ryan was super helpful and incredibly patient. Definitely a pleasant experience.
Jennifer T.
I think I found a new favorite running store! Got my Nimbus 13's, some new running gear, and can't wait to try out the Bikilas when they come!! Thanks InStep!!
Dominique B.
I just had a biomechanical eval in Delafield and I was really motivated by working with the PT, who made me realize I could be even more successful as a runner. I have some new workouts and got some great tips that will be great for reaching my goals. Thank you InStep!
Vince P.
The personalized service I received when selecting winter running apparel at the Delafield InStep store significantly improved my winter running experience. Meaghan Hayward took time and explained the fundamentals and importance of layering, and how the various available brands fit into that concept. She had a great understanding of the relative advantages of the brands, and the patience necessary to ensure an admitted novice like I was comfortable selecting a top-to-bottom outfit to meet my personal needs. I just love the new lightweight gear and was able to significantly improved my cold-weather training time! Also, with the different layer combinations, I was able to train comfortably across extreme temperature and wind conditions.
Leslie J:
I am from Chicago and came up to WI for the Glacial Trail 50K. I forgot my calf compression sleeves at home, so made an emergency stop to the Downtown location on Saturday (10/8). The woman who helped me (I didn't ask her name) was amazing and so helpful. She hooked me up with some awesome compression sleeves! Thanks again and you should have a store in Chicago. :)
Pam A.
Mike B.
Just got some shoes from Ryan in Franklin. After much trying on and back and forth, we each got a pair of Vibrams. (It's hard deciding on a product you've never used before!) Ryan was super helpful and incredibly patient. Definitely a pleasant experience.
Jennifer T.
I think I found a new favorite running store! Got my Nimbus 13's, some new running gear, and can't wait to try out the Bikilas when they come!! Thanks InStep!!
Dominique B.
I just had a biomechanical eval in Delafield and I was really motivated by working with the PT, who made me realize I could be even more successful as a runner. I have some new workouts and got some great tips that will be great for reaching my goals. Thank you InStep!
Vince P.
The personalized service I received when selecting winter running apparel at the Delafield InStep store significantly improved my winter running experience. Meaghan Hayward took time and explained the fundamentals and importance of layering, and how the various available brands fit into that concept. She had a great understanding of the relative advantages of the brands, and the patience necessary to ensure an admitted novice like I was comfortable selecting a top-to-bottom outfit to meet my personal needs. I just love the new lightweight gear and was able to significantly improved my cold-weather training time! Also, with the different layer combinations, I was able to train comfortably across extreme temperature and wind conditions.
Leslie J:
I am from Chicago and came up to WI for the Glacial Trail 50K. I forgot my calf compression sleeves at home, so made an emergency stop to the Downtown location on Saturday (10/8). The woman who helped me (I didn't ask her name) was amazing and so helpful. She hooked me up with some awesome compression sleeves! Thanks again and you should have a store in Chicago. :)
Pam A.
I had such extreme shoulder pain I couldn’t sleep at night and two fingers in my left hand had gone numb. I was hoping the orthopedic doctor I saw would give me a shot to fix it, but instead, he told me I needed physical therapy. I didn’t know who to call because I'd had PT a couple of times before for my neck/shoulder and it never worked (even though I religiously did all the exercises they gave me). So I lived with the agony for another 10 days before a friend suggested I call InStep. I can honestly say, it was the best call I ever made. After one session with Bob, I was able to sleep through the night for the first time in weeks. It took several more sessions to clear up the disaster that was my shoulder and neck, but he did it! He took away all of the pain, gave me full range of motion, and brought the feeling back to my two numb fingers. I went to InStep expecting to get nothing and I got everything! Bob's a miracle worker!
Jennifer T.
Love InStep! I got my first pair of Asic running shoes there!!! Staff was incredibly friendly and helpful!
Jean D.
For those that hit the pavement, either walking or running…this place is the best! You have done wonders for my walking.
Sandy B:
I just went to Delafield today and saw the PT, I went last week and we decided it would be a good idea if I saw the PT so we set up an appointment and I also ordered a pair of shoes today. Your PT was wonderful, he added something to my inserts and he explained things to me so I understood what was wrong. I am going to get a referral (I'm on Medicare) so I can see him again. I only wish I knew about him and your store sooner. Thanks again.
Karen G.
Jennifer T.
Love InStep! I got my first pair of Asic running shoes there!!! Staff was incredibly friendly and helpful!
Jean D.
For those that hit the pavement, either walking or running…this place is the best! You have done wonders for my walking.
Sandy B:
I just went to Delafield today and saw the PT, I went last week and we decided it would be a good idea if I saw the PT so we set up an appointment and I also ordered a pair of shoes today. Your PT was wonderful, he added something to my inserts and he explained things to me so I understood what was wrong. I am going to get a referral (I'm on Medicare) so I can see him again. I only wish I knew about him and your store sooner. Thanks again.
Karen G.
Bob is a miracle worker! Love him!
Jessica N.
Jessica N.
I finished the Rock 'n Sole today at Summerfest. I'm so glad I got some new shoes at InStep a few weeks ago. My Brooks are awesome, and the help at the store was great! Thanks for helping to make my first 10K a success!
Jana M.
Jana M.
I wanted to let you know that Peter at the Third Ward location is the best! He was so helpful today and I got super new running shoes. Give that boy a raise!
Tom and Diane K.
Tom and Diane K.
When we got there, Jan introduced herself and the other employee in the store. She was so polite. They did not rush us and Jan called the other stores to see if she could locate a second pair for me. The shoes I got are the best. Most of all so pleased with the service. Thank you.
